Contact Us
Have a question, need help with sizing, or want to inquire about a made-to-measure order?
We’d love to hear from you.
Whether you’re shopping your first YASHAN piece or returning to build your wardrobe with us, we’re here to make your experience feel personal, seamless, and truly yours.
Questions about your order or custom sizing?
Please visit our [Size Guide] and [Made-to-Measure Info] pages.
If you still have questions, don’t hesitate to reach out — we’re always happy to help.
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At YASHAN.STORE, we strive to ensure your complete satisfaction with our products. Please review our return policy below:
**Ready-to-Wear Pieces:**
- Ready-to-wear items can be returned within 7 days of receiving your order.
- Items must be in their original condition, with all tags attached.
- Please ensure that the items are unworn, unwashed, and undamaged.
**Custom-Made Orders:**
- Custom-made items are crafted specifically to your measurements and preferences.
- As a result, they are non-returnable and non-refundable unless there is a defect in the product.
- If you receive a defective custom-made item, please contact us within 7 days of receiving your order to arrange for a replacement or repair.
For any questions or assistance with your return, please contact our customer service team. We are here to help!
Share details about your shipping policies, item returns, or customer service.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!